If a show says SOLD OUT next to it, does that mean I should email or come by to ask how to buy tickets?

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Lucky Duck Tickets carries a lot of sold out tickets. They are also running a 5% discount promo code ... SAVEABUCK


http://www.luckyducktickets.com/

If a show says SOLD OUT next to it, does that mean I should email or come by to ask how to buy tickets?