2013年10月26日星期六

Getting put on hold. Wait or hang up?

  • company benefits
  • inte3rnet speed test
This question is more of a survey and it is to help me to test a theory. I ask please to answer questions honestly. Thank you for answering.


1 If you call a company like a car dealer or parts store and are immediatly put on hold, would you wait or hang up? If you would wait, how long would you wait?


2 If you were transfered to a call center away from the dealership would you still talk to the company?


3 Would you put more stock in someone who answered and then offered to call you back after helping a customer in front of him?


4 Would any of the answers change or be solidified if there was a nearby competitor?

Getting put on hold. Wait or hang up?

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