- credit card merchant service
- business credit service
- credit card balance transfers
- gi bill online classes
- roaming charges rogers
So I filed a complaint against Tmobile because I had some issues with their billing decisions anyway here is the decision I received (This is a snippet of their {Tmo} response)
In Ms. XXXXX letter to your office, she indicated that her balance is $72.76 and she is being charged for service that she did not use. However, Ms. XXXXX's account was billed in arrears and as such, the payment made on October 3, 2013 was applied to services used through August 18, 2013.The balance of $72.76 consists of charges for services utilized for the August 19, 2013 to September 18, 2013 billing cycle. It is T-Mobile's position that these charges are valid and owed. As a courtesy to Ms. XXXXX and in an effort to amicably resolve this matter, T-Mobile will credit the bill for the billing period of September 19, 2013 to October 18, 2013 once it has been produced. Ms. XXXXXXXX may contact Customer Care at 800-937-8997 to make arrangements for payment.
So are they saying I will only owe for August 19 to September 19?
In Ms. XXXXX letter to your office, she indicated that her balance is $72.76 and she is being charged for service that she did not use. However, Ms. XXXXX's account was billed in arrears and as such, the payment made on October 3, 2013 was applied to services used through August 18, 2013.The balance of $72.76 consists of charges for services utilized for the August 19, 2013 to September 18, 2013 billing cycle. It is T-Mobile's position that these charges are valid and owed. As a courtesy to Ms. XXXXX and in an effort to amicably resolve this matter, T-Mobile will credit the bill for the billing period of September 19, 2013 to October 18, 2013 once it has been produced. Ms. XXXXXXXX may contact Customer Care at 800-937-8997 to make arrangements for payment.
So are they saying I will only owe for August 19 to September 19?
I need help interpreting a BBB decision?
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